Commercial Process Consultant

Responsibilities

• The consultant will translate commercial and field-user needs into consistent global processes, requirements, and business-ready solutions.
• Lead commercial process analysis and engage with global and local market stakeholders.
• Facilitate workshops, gather requirements, challenge local variations, and document agreed exceptions.
• Develop process maps, process narratives, business rules, requirements, and acceptance criteria.
• Support the transition from Veeva CRM to Vault CRM by reviewing capabilities, identifying gaps, and assessing business impacts.
• Review solution demonstrations and clarify requirements with project and platform teams.
• Maintain decisions, dependencies, exceptions, and requirements traceability.
• Support business testing and prepare relevant handover documentation.

Engagement Remote

EU or US East Coast Duration: November–March Allocation: Approximately 3 days/week Total: Approximately 54 days We are looking for an experienced Commercial Process Consultant to support a global pharmaceutical transformation from Salesforce-based Veeva CRM to Vault CRM.

Key Responsibilities

Requirements 5+ years of experience in business analysis or process consulting. 3+ years of experience in pharmaceutical commercial operations or customer engagement. 2+ years of hands-on experience with Salesforce-based Veeva CRM processes. Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project. Experience working across multiple markets and directly with field users and global process owners. Strong experience in process mapping, requirements management, and acceptance-criteria development. Knowledge of segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies. Experience with BPMN, Agile, Jira/Confluence, or Veeva certifications is a plus. German or French is a plus.