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Customer Support Specialist

FP Markets

Responsibilities

  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company’s website and trading platforms
  • Communicating with clients regarding the company’s products and services via telephone, email and live chat
  • Assisting other departments

Requirements

  • Strong communication skills across live chat, email and phone
  • Customer oriented mindset with good problem solving ability

Customer Support Specialist

FP Markets · Limassol, Cyprus (Hybrid) · Full-time · Posted 2026-10-05

Description

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist in Cyprus office - a certified Great Place to Work®.

Candidate Profile

  • Excellent written and spoken English (additional languages are a plus)
  • Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
  • Willingness to learn and adapt in a fast-paced environment
  • Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00
  • Ability to work on public holidays and one Saturday & Sunday a month

Why us

  • Join a certified Great Place to Work® organization reflecting our commitment to employee well-being
  • Welcoming, young and multicultural team with approachable leadership and mentoring opportunities
  • Structured training and professional development budget to support your growth in IT

Competitive remuneration package with regular performance reviews

  • Vibrant company culture with team activities and global celebrations
  • Modern office in an easily accessible location with company-provided facilities
  • Free access to sports and wellness facilities across the country
  • Free company-provided parking

Medical insurance and pension fund after probation period

  • Birthday gift and a day off on your birthday
  • Visa and work permit support if required

Journey to FP Markets

  • Initial Interview with HR (30-45 minutes)
  • Interview with your future manager (45-60 minutes)

Apply

[Apply at FP Markets](https://apply.workable.com/fpmarkets/j/D191142BDA/apply)