Air Import Agent

Responsibilities

• Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operating system Track and trace Air Import files as required Use Workflows on daily basis Ensure timely delivery of freight to customers for Import shipments Ensure documents are timely sent to customer or broker for customs purposes Ensure accurate and timely client and Service Providers billing Interact with our customers in arranging their international shipments, meeting customer service standards Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others) Meet compliance at all times to regulations.
• This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency Ensure all customers' standard operating procedures are followed and updated Meet KPI standards, as per the company procedures Overseas communications, timely responses to emails and requests (internal and external)

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!