Identity Analyst/Engineer (On-site)

Responsibilities

• Provide real-time resolution on a wide range of technical and non-technical customer issues
• Perform workaround resolutions, root cause analysis, major incident management, etc.
• Experience with Okta enhancement work and complex Okta issues
• Create technical documentation including FAQs, artifacts, and other knowledge management documents
• Perform development and enhancement activities based on customer requirements
• Guide team to perform day-to-day operations and provide mentorship to junior resources
• Provide assistance and coverage for other team members

Gather requirements from customers for enhancement requests

• Provide a high level of customer service with pro-active communication
• Work with vendor product support to open, troubleshoot, and resolve product issues
• Provide inputs for Weekly Status Report and Periodic Status Report

Preferred

• Exposure to other IAM products is a plus.
• Bachelor's degree, preferably in an IT-related field
• IAM technology-specific training/certification a plus

Experience

Extensive customer support and management experience

• 4 – 8 years of IAM experience and at least 2 years with Okta
• Experience with using an incident management tool
• Possess excellent analytical approach and problem-solving skills
• Demonstrate excellent communication and interpersonal skills
• Knowledge of rules, task and configuration

Travel

0%

Other

This is an on-site position. Selected candidates must live within close proximity to Alameda, CA, and report to the office.

We are not offering relocation or sponsorship for this position.

IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.

IDMWORKS provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IDMWORKS will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]