Inside Sales/ Customer Service Representative

Responsibilities

• will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.
• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date

Investigates and resolves customer problems with deliveries

• Conduct technical research and work with customers to bring to market viable solutions
• Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
• Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production
• Follow orders through the process from door to door, solving any problems along the way

Requirements

• Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment.
• Microsoft Office tools such as Word, Excel, Solid works, etc.

Essential Functions

• Manage all files including purchase orders, drawings, specifications and models
• This position is onsite and does not offer a remote work arrangement

Education

High school diploma or equivalent. Associates degree or higher is preferred.

We offer

• Medical/ Dental/ Vision/ 401k
• Paid Vacation and Holidays
• Tuition reimbursement and ongoing development opportunities
• A supportive, team-focused environment

Stability in a well-established company

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

Sun-Source | Privacy Policy #mccassc