Services Operations Specialists

Responsibilities

• Working with cross-functional partners and internal tools, which include but are not limited to Salesforce (SF), Financial Force Accounting (FFA), and Salesforce PSA, to provide best-in-class monitoring and alerting for the TSS organization, by way of dashboards, ad-hoc data pulls, and regular business reviews
• Appling your knowledge in business analysis, technical knowledge, and presentation of data to identify trends and opportunities for scale
• Compiling and or running of reports and distributing to required stakeholders throughout the organization from leadership to individual contributors on a daily, weekly, or monthly cadence
• Creation of new reports and or dashboards within native salesforce or salesforce analytics (Tableau) to increase the visibility of key metrics with the organization
• Continued focus on improving the processes and system configurations to make operations as streamlined and accurate as possible.

Education and Experience

• Experience with the Salesforce Platform Suite
• Previous experience working in a Services Organization
• Previous experience as a Salesforce Administrator

Knowledge, Skills, Abilities

Analytical thinker who can break down complex problems using data and technology

Ability to work independently and follow process documentation

• Ability to stay organized and composed while managing multiple tasks
• Strong documentation skills
• Highly Proficient in working with Microsoft Excel
• Tableau experience would be a plus
• Experience providing top-level customer service
• A passion for cutting-edge technology
• Learns quickly and adapts well to new challenges
• Enthusiastic and motivated to learn and grow

Why AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
• Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

• Learning and development opportunities to support continuous growth and upskilling
• Employee wellness initiatives and programs focused on physical and mental well-being
• Retirement and statutory benefits in line with India regulations
• Inclusive and people-first culture, with a strong focus on collaboration and ownership