SSSPL - Implementation Analyst

Responsibilities

On-boarding: 30%

• Support the TEM and utilities expense management implementation process, from kick-off to completion
• Create, modify, and update vendors and accounts (telecom and utility) for each client
• Define hierarchies, allocate costs, and assign parsers to accounts

Manage billing settings and invoice retrieval methods

• Coordinate with clients, vendors, Operations, Audit, and Production teams
• Gather telecom and utility invoices by email/phone and upload them to the expense management system
• Billing Access: 30%
• Foster positive relationships with key telecom and utility vendors to facilitate effective communication, billing access, and issue resolution
• Understand telecom and utility billing concepts and practices
• Act as a liaison between clients and vendors
• Register accounts in vendor portals to obtain portal and e-billing access
• Manage customer requests and escalations
• Track billing disputes and follow through to achieve desired results on time

Reporting and Documentation: 20%

• Maintain a shared, easily accessible repository of Vendor Contact Information, Escalation Listings, and Portal Access for telecom and utility vendors
• Track and report on vendor engagement activities, including the status of open action items
• Maintain accurate records and documentation of vendor interactions

Product Development and Enhancements: 10%

• Identify opportunities for system improvements in billing operations and implementation across the TEM and utilities expense management platform
• Reduce the time it takes to implement and on-board customers
• Work with development to build and improve bots that pull invoices from vendor portals and email inboxes into the expense management system

Requirements

• 3+ years in the telecommunications field
• 2+ years interacting with telecommunications vendors on billing
• Experience with telecom expense management (TEM), utilities expense management, billing, finance, and vendor contracts

Strong process implementation skills

• Strong communication skills, including the ability to pick up the phone and reach out to any internal or external customer
• Ability to manage customer relations and expectations (experience with Fortune 500 customers a plus)
• Advanced knowledge of MS Office (Excel, Access, Outlook, and Teams); SQL knowledge a plus
• Ability to multitask and meet stringent deadlines in a fast-paced environment
• Extremely detail oriented and analytical

Requirements

Keywords

Telecom Expense Management (TEM) • Utilities Expense Management • Implementation • Client On-boarding • Invoice Retrieval • Billing Access • Vendor Management • Vendor Portals • Billing • Account Setup • Cost Allocation • Hierarchies • Parsers • Dispute Management • Telecom Billing • Utility Billing • Process Automation • Fortune 500 Clients