Lead Windows Infrastructure Engineer

Responsibilities

• You will take ownership of regional incidents and complex technical issues, coordinating teams and driving problems through to resolution.
• Manage the Windows Infrastructure team in Hong Kong and act as the senior infrastructure escalation point for APAC reporting into the Windows Infrastructure Global Lead.
• Design, build and support Windows Server 2022/2025 environments.
• Support Active Directory, Group Policy, DNS and Entra ID integration.
• Support VMware ESXi, storage, backups, monitoring, Citrix DaaS, Azure, Microsoft 365 and Intune.
• Automate platform management using PowerShell, Ansible and Terraform.
• Work with SAN/NAS storage, Veeam, Splunk and other enterprise infrastructure platforms.
• Work with global teams while representing APAC infrastructure requirements.

Understanding of general Windows Desktop builds and troubleshooting

• Lead critical incidents and coordinate technical resources through to resolution.
• Build effective relationships with regional business leaders, technology teams and global engineering colleagues.
• Ensure effective handovers and communication between APAC, UK and US teams.
• Maintain technical documentation, operational procedures and architecture standards.

Responsibilities

Your present skillset

Extensive enterprise Windows Server and infrastructure engineering experience.

Strong Active Directory, Group Policy and DNS expertise.

Advanced PowerShell and infrastructure-automation skills.

Strong VMware ESXi, networking and storage knowledge.

Experience with Azure, Entra ID, Microsoft 365, Intune and Citrix DaaS.

Proven experience formally managing engineers, including objectives, appraisals, development and performance management.

Strong incident leadership, decision-making and troubleshooting skills.

Confidence communicating with senior stakeholders during incidents and periods of change.

Excellent written and verbal communication skills.

Ability to explain technical issues, risks and decisions clearly to technical and non-technical audiences.

Ability to give clear direction, constructive feedback and difficult messages when required.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.