Senior Cloud Operations Engineer - Night shift 10PM to 6AM

Responsibilities

Maintain, monitor, and support a production infrastructure environment

• Follows defined procedures to monitor systems and resolve issues
• Analyzes and reports on operational metrics to understand performance and ensure success in process improvements
• Manage DNS, FTP, IIS, and Application environments

Updating Production Server Resources and Sizing

• Support and troubleshooting in medium to complex technical issues
• Follow the company Code of Ethics and CXone policies and procedures at all times

Preferred

• Experience working with Okta

Required Qualifications & Experience

5+ years working in a large production infrastructure

5+ years in Windows Server Administration in a Production Environment

5+ years configuring server hardware and OS

• Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)
• Experience successfully working in fast-paced production environments with rapidly changing priorities and timelines

Microsoft and Linux OS Patching

• Strong Knowledge of Windows Domains, Active Directory and DNS
• Experience working with Change Management

You will have an advantage if you also have

• Experience working in a PCI / Cyber Essentials compliant environment
• AWS EKS and ECS Experience
• Experience maintaining relational databases
• Experience working with Chef, Ansible or Puppet
• Experience working with SAN or NAS
• Experience working with Hardware Replacements/Vendor Work

Experience managing Cisco UCS

• Experience monitoring and maintaining AWS environments.
• Experience working with PowerShell and other scripting languages

What's in it for you?

Join an industry-leading, global technology organization where innovation, cloud transformation, and operational excellence are at the heart of everything we do. You'll collaborate with talented professionals across multiple disciplines while gaining exposure to enterprise-scale cloud and infrastructure technologies.

At NICE, you'll have opportunities to grow your career, develop new technical skills, and contribute to mission-critical platforms that serve thousands of organizations worldwide. If you're passionate about cloud infrastructure, automation, and operational excellence, we'd love to hear from you.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader, with more than 8,500 employees across 30+ countries worldwide.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11795

Reporting into: Director, Cloud Systems Engineering

Role Type

Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.