Customer Experience Advisor - Full-time (Customer Relation Center)

Responsibilities

• Support customers through Live Chat, email, and other service channels
• Help with online orders, deliveries, payments, refunds, and after-sales enquiries
• Investigate customer issues and find practical solutions
• Coordinate with stores, internal teams, and Marketplace partners when needed
• Share customer feedback to help improve our services
• Use digital tools and systems to manage customer enquiries efficiently
• Follow customer data protection, safety, and service procedures

Requirements

• Friendly, calm, and solution-focused in your approach

Good communication skills and enjoy helping people

• Organised, reliable, and accurate when handling systems and processes
• Comfortable solving problems and managing different customer situations
• Curious and willing to learn new digital tools

Your Purpose

At Decathlon, great service is our sport. As a Customer Experience Advisor, you support customers across our digital channels, helping with product questions, online orders, deliveries, refunds, and other enquiries while creating a smooth and personalised experience.

Requirements

Passionate about sport and enjoy sharing your sports experiences

Flexible availability, including weekends and public holidays

Experience in customer service, retail, hospitality, or e-commerce can be helpful but not required

Why Join Us?

• We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:
• Performance Bonus based on your team’s results
• Staff Discount on all Decathlon products
• Monthly Sports Allowance to support your active lifestyle
• Health Insurance Coverage (medical & dental)
• Birthday Leave, Wedding Leave, and Paid Annual Leave
• MPF + Company Shareholding Scheme
• Continuous training and career development, locally and globally

Apply

[Apply at Decathlon Hong Kong](https://apply.workable.com/decathlonhk/j/D23F0A69A2/apply)