Application Support Engineer

Responsibilities

• Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.
• _Deep Technical Support & Root Cause Analysis_
• Handle complex customer issues, going deep into root cause analysis that spans customer configuration, product bugs, and underlying infrastructure.
• _Proactive Reliability Improvement_
• Analyse patterns of customer issues, support cases, and outage impacts to identify systemic weaknesses.
• Design and implement solutions, automation, or monitoring to prevent future occurrences (involving coding, configuration changes, or proposing architectural improvements).
• _Bridging Customer Impact and Engineering_
• Act as a liaison between the customer-facing support teams and the core Support/Development teams.
• Translate customer pain into technical requirements and SLOs, and explain technical constraints and incident impacts back to support teams.
• _Improving Supportability_
• Develop tools, playbooks, and dashboards to help front-line support and diagnose and resolve issues more quickly.
• Feedback into the product development lifecycle to ensure new features are designed with supportability and reliability in mind.
• _Customer-Centric Service Level Objectives (SLOs)_
• Contribute to defining and refining SLOs to better reflect actual customer pain and perceived performance, not just server-side metrics.
• _Incident Management & Postmortems_
• Participate in incident response, bringing a strong understanding of customer impact.
• Contribute significantly to postmortems, ensuring preventative actions address both the technical root cause and the customer's experience.
• _Proactive Customer Engagement (for Key Customers)_
• Engage with key customers to understand their critical workloads, review their architecture, and provide guidance on reliability best practices.

Requirements

• Experience supporting enterprise platforms.

Preferred

• Certified Kubernetes Administrator (CKA) / Certified Kubernetes Application Developer (CKAD)

Google Professional Cloud DevOps Engineer

• Google Professional Cloud Network Engineer / VMware Certified Professional - NetworkVirtualization (2V0-41.24)
• Linux Foundation Certified System Administrator (LFCS) / Linux Foundation Certified IT Associate (LFCA) / Linux - ------- Professional Institute LPIC-3 Mixed Environments
• Prometheus Certified Associate (PCA)

Application Support Engineer

Tasq Staffing Solutions, Inc. · Taguig, Philippines · — · Posted 2026-09-28

Essential

• 4–8+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Systems Engineering.
• Experience with cloud-native technologies and automation.
• Experience with AI / ML

Required Technical Skills

• Infrastructure & Platforms
• Kubernetes (essential)
• Linux (high priority)
• Networking (high priority)
• Service Mesh Basics (Istio) (high priority)
• PKI (high priority)
• AI / ML (high priority)
• Google Compute
• Storage Technologies (optional)
• Observability & Monitoring
• Prometheus (high priority)
• Grafana (high priority)
• Loki (high priority)
• Splunk

Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/7EE0714D1E/apply)