Performing on-site troubleshooting, preventive maintenance and repairs.
Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
Performing factory calibrations (ISO 17025, if required).
Provide on-site training to the customers Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
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