Services Researcher (NYC)

Responsibilities

• Verify and complete service records: address, hours, contact details, costs, insurance, and other tags in our data model.
• Label services against our screening criteria, quoting the evidence for each answer.

Requirements

• You care about the person on the other end: someone looking for help, often on a hard day, who can't afford a wrong phone number or a clinic that closed last year.

Preferred

• Spanish or another language besides English.
• Training in social work, counseling, or public health, or experience working in mental health services.

WHAT WE'RE LOOKING FOR

People come to Project Healthy Minds to find mental health services they can trust. We're growing – going beyond national services and building local listings. Each listing has to get the details right: the address, the hours, who the service is for, expectations around costs, and whether the service meets the screening criteria our Clinical Advisory Committee (CAC) sets for that type of service. You'll do the research behind those listings, working with our Services Research Manager to grow our services directory.

WHAT YOU'LL DO

• Find services we don't list yet as we build each new location.
• Note any service that doesn't fit our data model and explain what doesn't fit.

WHAT YOU'LL BRING

• You've done research where accuracy mattered and you had to cite your sources, such as at a 211 or resource directory, in fact-checking, on a civic data team, or in a library.
• You're comfortable contacting organizations you don't know and getting clear answers from whoever responds.
• You follow a written procedure closely, and you speak up when it doesn't fit what you're finding.
• You're organized in spreadsheets and careful with details.
• You're comfortable with AI tools and check their output before you trust it.

NICE TO HAVE

The hourly rate for this role is $25 to $40, depending on experience.

Due to the high volume of applications received, only those selected for an interview will be contacted. We ask for a short paid work sample so we can see how you research a real service and handle the judgment calls. We review this over a live video call.