Technical Manager (Kuala Lumpur, Malaysia)

Responsibilities

Revenue/customer impact

• Promote and introduce product solutions according to customer thesis, technical consultation, and support of key clients.
• Analyze customer needs in collaboration with the sales department.
• Support tender submissions and technical proposals
• Develop system architecture, bill of materials (BOM), and compliance documentation
• Support proof-of-concept (POC) deployments and system testing
• Support sales team with follow from leads in our portal.

Strategic partnerships/ growth

• Develop long-term relationships with key partners of the company.
• Introduce product roadmaps and new features for Ajax Systems distributors, as well as installers.
• Ensure solutions align with local regulatory requirements

Requirements

• 2 or more years of experience in a similar role within alarm, video surveillance, access control, and home automation fields.
• Excellent working knowledge of intrusion and IP CCTV and access control systems.
• Experience in installing/designing video surveillance, fire, intrusion, or other security systems.
• Experience in public speaking (as an advantage).
• Strong communication skills.
• Strong English skills (verbal and written).

Education

• Teach technical staff at Ajax Systems distributors and dealers to increase their knowledge of products and technology.
• Conduct technical seminars, exhibitions, presentations, webinars on the product (for customers and company employees).
• Expert support
• Act as escalation point for complex technical issues
• Assist in troubleshooting high-value or strategic projects
• Support key enterprise deployments when required

Product/ internal contribution

• Test product features and write technical documentation for new products or solutions, and collaborate with the rest of the team.
• Market research and comparative characteristics of products of the competitors.

Key Requirements

Availability to travel for business.

We Offer

• Opportunity to work in one of the most recognized and innovative security manufacturers.
• Opportunity to take on new challenges, advance your career, and make a meaningful impact.
• Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.
• A zero-bullshit culture.