Senior Onboarding Consultant – EMEA

Responsibilities

• Deliver engaging, jargon-free training to end users and execs — virtually or in-person

Run smooth onboarding projects from kick-off to handover

• Understand each customer’s business and tailor their setup for long-term success
• Troubleshoot early-stage challenges and act as a trusted advisor
• Coordinate with internal teams (Product, Support, Success) to keep onboarding on track
• Translate customer needs into practical system configurations
• Work with our product experts to find the best-fit workflows and features
• Redefine customer processes to align with product features

Your Role

As an integral part of our team, your mission as a Senior Onboarding Consultant is to ensure a seamless integration of Re-Leased software for our largest clients. You'll serve as the vital link between our company and customers during the onboarding process and ensure clients realise the full value of Re-Leased.

This role can be based anywhere in the UK or join our London office.

Your Experience

Demonstrated experience in a training, onboarding, implementation, or enablement roles (ideally SaaS)

Background in

• PropTech or commercial real estate (property ops, accounting, etc.)
• Evidence of working with large/enterprise customers

Experience managing customer-facing projects

• Skilled at giving product demos and guiding customers through solutions
• Familiar with tools like Salesforce, MS Teams, and project tracking platforms
• Knowledge of accounting platforms e.g. Microsoft Dynamics, Sage Intacct etc.
• Strong project management expertise

Our culture

• is very important to us too, and we strongly believe in living out our core values:
• People First: One team globally; our people and customers always come first.
• Find a Way: Like a river, we find a way around all obstacles

Win or Learn

Our journey for improvement never ends; enjoy the ride!

Aim High

We dare to set big goals and love the challenge of achieving them against the odds.

you’ll

love working here!

Taking care of you

Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps.

Support for families

Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.

Recognition for tenure and milestones

We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us.

Flexible working, built for a global team

With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.

Ready to Level Up?

• Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.
• www.re-leased.com