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Lead Implementation Consultant

Syndigo

Responsibilities

  • Lead hands-on technical execution across PXM, PIM, and MDM implementations and programmes, including configuration, integrations, and deployments
  • Implement and validate complex workflows, business rules, and system behaviours across environments
  • Drive data migration activities including mapping, transformation, validation, reconciliation, and cutover rehearsal
  • Own environment strategy in practice, ensuring changes promote cleanly from development through to production
  • Build and support integrations with ERP systems, commerce platforms, vendor portals, PLM, DAM, and downstream applications
  • Troubleshoot complex cross-system integration and data flow issues across environments
  • Define and enforce error handling, retry, monitoring, and reconciliation patterns for production integrations

Cross-Functional & Partner Collaboration

  • Work closely with Solution Architects, Program Managers, Product, Engineering, and customer teams to align execution with approved designs
  • Enforce delivery standards through technical reviews, code and configuration walkthroughs, and quality checkpoints
  • Ensure adherence to approved data models, workflows, business rules, and integration patterns
  • Contribute accelerators, templates, and best practice to the Center of Excellence
  • The Implementation Lead sets the working pattern for AI-assisted delivery inside a programme. The role decides where AI accelerates work, where human review is mandatory, and how AI-assisted output is quality controlled before it reaches a customer environment.
  • Define where AI assistance is applied within a workstream, covering data mapping, transformation logic, test generation, log triage, and documentation
  • Set the human-in-the-loop checkpoints for AI-assisted work and make them part of the quality gate
  • Review AI-generated configuration, mappings, and scripts with the same rigour applied to hand-written work

Requirements

  • Proven ability to troubleshoot complex technical and integration issues under time pressure
  • Ability to enforce delivery standards and quality benchmarks consistently, including with partners
  • Excellent collaboration across architecture, programme, engineering, and customer teams
  • Clear, confident communication with customers and partners, including under escalation
  • Coaching and mentoring capability for less experienced consultants

Working with AI

  • Coach Implementation Consultants on effective prompting, context supply, and validation technique
  • Measure and report the delivery benefit of AI-assisted work rather than assuming it
  • Ensure partners and System Integrators follow Syndigo's AI and customer data handling standards
  • WE SHOULD TALK IF THIS SOUNDS LIKE YOU

Required Skills & Abilities

  • Strong hands-on execution capability across enterprise SaaS implementations
  • Strong understanding of PXM, PIM, MDM, or comparable data platforms and their integration patterns

Education & Experience

Bachelor's degree required, or equivalent practical experience

  • 8+ years delivering enterprise software or data platform implementations
  • Experience in multi-team, multi-system, and partner-led delivery environments
  • Experience in PXM, PIM, MDM, syndication, or eCommerce platforms strongly preferred

Technical Skill Set

  • Enterprise SaaS platforms, APIs, integrations, and cloud-native architectures
  • REST APIs, JSON, XML, Java, JavaScript, HTML and CSS
  • Python and Postman for API testing, validation, and automation
  • SQL to an advanced standard for data analysis, validation, and reconciliation
  • Integration and middleware patterns, including file-based, event-driven, and API-led approaches
  • CI/CD, environment promotion, and release management practice
  • Data migration, transformation, and validation tooling

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

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