Developer Support Engineer (US Shift)

Responsibilities

• Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
• Develop scripts in Bash, Python, and Groovy for debugging and automating
• Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters

Reproduce customer scenarios and fill relevant bugs/features

• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams

What you bring on to the table

• 2+ years of relevant experience in technical support
• Understanding of Java or other compiled language
• Experience in customer-facing roles

Experience in Linux

• Able to manage complex, escalated cases involving multiple architectures across multiple platforms
• Strong technical software-related debugging skills
• Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat

Experience in the DevOps industry

Experience in AWS OR azure or GCP is required.

About JFrog

JFrog is the only end-to-end software supply chain platform that provides complete visibility, security, and control for automating the delivery of trusted releases from code to production. Our platform enables organizations to manage, secure, and automate their software delivery process, fueling innovation without worry. We empower companies to build and release software faster and more securely than ever before.

With over 7,500 customers worldwide, including many Fortune 100 companies, JFrog is at the forefront of global innovation. Join us in shaping the future of software delivery and contributing to solutions that empower some of the world's most influential industries.

NOTE

The job location is Bangalore (Bellandur) and we follow a hybrid model, mandatory 3 days/week work from office. The work timing is 5:30 pm to 2:30 am IST. We provide office transport and shift allowance.