Temporary Game Support Representative

Responsibilities

• Leverage public-facing communications about products we release, and products released via partners.
• Identify customer concerns and validate customer requests for replacement product while improving customer sentiment after a poor product experience.
• Process orders for shipping, both domestic and international.

What You’ll Bring

Customer Service: 2+ years experience working in customer service. Accustomed to working in a fast-paced environment with a sophisticated understanding of customer service principles, skills, processes and techniques.

Ability to craft clear, customer-facing and internal communications.

Initiative to investigate issues and provide recommendations for updates to procedures and policy.

Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers.

Experience with CRM systems, inventory management, and Microsoft Office. Familiarity with Zendesk, Microsoft Teams, and Confluence a plus.

The position requires a High School Diploma or equivalent experience.

Please note that this is a temporary assignment through an external staffing agency. If you are selected for this assignment, you will be employed by Workwell as a W2 employee and will not be an employee of Wizards or Hasbro.

Employment Type: Temporary Assignment

Location: Renton, Washington

Duration: 1 year

Compensation Rate, Currency USD

Hourly Pay Rate: $21.65

In compliance with local law, we are disclosing the hourly pay rate for this role.

Workwell US Benefits

Workwell offers temporary workers in the United States medical, dental, and vision coverage, as well as paid time off, holiday pay, a health savings account, an employee assistance program, a 401(k) retirement plan, and paid sick leave. Paid sick leave may vary by location.

Please note that benefits listed below are for full time employees only, please refer to the benefits listed above for Contingent Workers payrolled through Workwell.

Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:

Health & Wellness

• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives

Learning & Development

• Exclusive Perks
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