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Infrastructure Engineer

Questronix Corporation

Responsibilities

  • servers, operating systems, network devices, and related services.
  • Perform 24/7 monitoring of infrastructure systems using enterprise monitoring tools
  • and respond to alerts, incidents, and service requests in a timely manner.
  • Conduct initial triage, diagnosis, and troubleshooting of infrastructure-related
  • incidents before escalating to Level 2 or Level 3 support teams when necessary.
  • Monitor the health and availability of servers, network devices, storage systems, and
  • critical services to ensure system uptime and service continuity.
  • Manage and update incident tickets, service requests, and alerts within the IT Service
  • Management (ITSM) platform while ensuring adherence to SLA requirements.
  • Execute standard operational procedures (SOPs) for routine infrastructure tasks such
  • as system checks, log monitoring, and service validation.
  • Perform basic user account administration, including account creation, password
  • resets, and access-related requests following security policies.
  • Monitor backup jobs and scheduled tasks, ensuring successful completion and
  • reporting any failures for escalation.
  • Support basic troubleshooting of network connectivity issues, including verification of
  • IP connectivity, DNS resolution, and service availability.
  • Assist in change implementation activities by executing approved changes under
  • supervision and documenting results.
  • Maintain accurate operational documentation, knowledge base articles, and
  • incident records to support continuous service improvement.
  • Coordinate with internal teams, vendors, and application support teams during
  • incident resolution and service restoration activities.
  • Support Production, UAT, and Development environments to ensure stable

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • Basic knowledge of backup monitoring and system health checks.
  • Strong analytical and troubleshooting skills with attention to detail.
  • Good communication and documentation skills with the ability to coordinate effectively with cross-functional teams.
  • Ability to work effectively in a 24/7 shift-based operational environment including remote or onsite support when required.

Infrastructure Engineer

Questronix Corporation · Makati City, Philippines · Full-time · Posted 2026-10-02

Job Description

  • Provide Level 1 (L1) operational support for enterprise IT infrastructure including infrastructure operations.
  • Participate in shift-based operations including nights, weekends, and holidays as part of a 24/7 support model.
  • Continuously develop technical skills and knowledge through training, certification,
  • and hands-on operational experience.

Qualifications

  • Basic knowledge of IT infrastructure environments, including servers, storage, virtualization, and networking fundamentals.
  • Familiarity with Windows Server and/or Linux operating systems.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting tools such as ping and traceroute.
  • Experience or familiarity with enterprise monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG, or similar).
  • Exposure to IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or similar platforms.
  • Understanding of incident management, problem management, and change management processes aligned with ITIL practices.
  • Demonstrated willingness to learn new technologies and grow within the infrastructure support domain.

Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/7C5365F047/apply)