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Senior Azure Engineer

Inetum

Responsibilities

  • Technical Leadership Provide advanced 3rd line support for Azure and Microsoft infrastructure platforms.
  • Investigate and resolve complex incidents and problem tickets.
  • Perform root cause analysis and implement permanent solutions.
  • Lead technical implementation of changes, upgrades, migrations, and infrastructure projects.
  • Support disaster recovery, backup, resiliency, and security initiatives.
  • Drive automation and operational efficiency.
  • Act as escalation point for 2nd line engineers.
  • Review and validate technical procedures and operational documentation.
  • Coach and mentor less experienced engineers.
  • Technical Customer Contact Serve as the primary technical point of contact for assigned customers.
  • Develop a deep understanding of customer environments, business priorities, and critical services.
  • Maintain regular communication with customer stakeholders.
  • Participate in service reviews and technical governance meetings.
  • Lead technical discussions and provide expert advice during customer engagements.
  • Support Service Delivery Managers with operational and technical customer topics.
  • Build trusted relationships with customers and internal stakeholders.
  • Provide technical consultancy for new initiatives, projects, and service improvements Operations Coordination & Service Management Monitor operational performance for assigned customers.
  • Ensure critical incidents receive appropriate attention and escalation.
  • Coordinate technical activities required for RFCs, maintenance activities, and patching schedules.
  • Support incident management and post-incident reviews.
  • Assist in service reporting and operational reviews.
  • Perform regular reviews of ticket scope, service boundaries, and operational processes.
  • Work closely with Service Delivery Managers, Coordinators, and Project Managers to maintain service quality and customer satisfaction.
  • Documentation & Governance Maintain comprehensive technical documentation.
  • Create and update infrastructure diagrams, operational procedures, and customer-specific documentation.
  • Ensure documentation quality and consistency.
  • Support transitions from project delivery to operational support.
  • Participate in documentation audits and annual reviews.
  • Contribute to CMDB accuracy and governance activities.
  • Ensure knowledge is effectively shared across teams.

Requirements

  • Strong hands-on experience with Microsoft Azure.
  • Experience interacting directly with customers and stakeholders.
  • Excellent written and spoken English.

Preferred

  • Microsoft Azure Certifications (AZ-104, AZ-305, AZ-500 or equivalent).
  • ITIL Foundation certification.
  • Experience with enterprise ITSM platforms.
  • Experience in customer governance and service review meetings.
  • Experience coordinating technical teams and customer-facing activities.

Experience

  • & Qualifications Minimum 5+ years of experience in infrastructure engineering or cloud operations.
  • Experience working in Managed Services or enterprise support environments. Experience leading complex technical incidents and change implementations.

Technical Skills

Azure Infrastructure Azure Virtual Machines Storage Accounts Virtual Networks Availability Sets & Availability Zones Azure Resource Manager (ARM) Infrastructure as Code (IaC) Azure Networking Virtual Networks (VNet) Network Security Groups (NSG) Azure Load Balancer VPN Gateway ExpressRoute DNS & IP Management Azure Security Microsoft Entra ID (Azure AD) RBAC Conditional Access Azure Policy Defender for Cloud Identity and Access Management Monitoring & Operations Azure Monitor Log Analytics Application Insights Performance Optimization Capacity Planning Automation & DevOps PowerShell Azure CLI Azure Automation Logic Apps Azure Functions Azure DevOps GitHub Actions Git Business Continuity Azure Backup Azure Site Recovery Disaster Recovery Planning Containers & Modern Platforms Azure Kubernetes Service (AKS) Docker Containerized Workloads Microservices Architecture Microsoft Infrastructure Windows Server (2016/2019/2022) Active Directory Group Policy DNS DHCP TCP/IP Security Hardening Virtualization Platforms Hybrid Cloud Environments Microsoft 365 Integration

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