Assist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performance
To support and coach new employees on technical, process and soft skills
To support the team with ad hoc queries and ensure all technical referrals (including repudiations and recovery abandonments) presented are answered via coaching and mentoring the individuals
Correspond with Customers, Clients & Brokers via telephone, email and post in an efficient and professional manner
Manage personal allocation of claims, post and diary work in a timely and efficient manner
To act as a role model to all other team members and colleagues following and advocating the Davies business values
Proactively identify new ways of working to enhance process, procedure and customer experience
Requirements
Good level of IT skills including a good understanding of Word and Excel
Excellent telephone manner
Excellent written and verbal communication
Ability to work to deadlines whilst prioritising workload
Must be able to multi-task in a fast-paced environment
Knowledge and Abilities
Good level of experience in Property and/or Liability claims handling
Working toward CILA Qualification would be preferred but not essential
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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