Adjuster Support Technician

Responsibilities

• Provide proactive support to dedicated Adjuster(s) in the management of claims.
• Manage your own caseload in collaboration with Adjusters, acting independently within agreed authority levels.
• Handle inbound calls and take appropriate action to support customers, suppliers, and clients.
• Review and issue reports to clients in a timely and accurate manner.
• Resolve customer queries, questions, and complaints, ensuring the best possible outcomes for all parties.
• Appoint and manage suppliers, monitoring progress without requiring Adjuster intervention.
• Make outbound calls to customers, suppliers, and clients as required.
• Complete and action all associated administrative tasks related to claims.
• Support Adjusters in making technical decisions within competency‑based delegated arrangements.

Requirements

• Minimum 1

years’ experience

• in property claims management.
• Experience reviewing scopes of work, identifying errors, omissions, or missed items (preferred).
• Proven ability to deliver results in a fast‑paced environment.
• Strong written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.

Knowledge and Abilities

Ability to contribute to claim reserving and reserve movement decisions.

Benefits

• Career & Purpose
• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities
• Environmental & Social
• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme
• Financial Health

Pension, 5% employee and 5% employer contribution

• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay
• Mental, Physical & Emotional Wellbeing
• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working

Dress for your day

• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan