Senior Customer Service Representative

Responsibilities

• Be the first point of contact for customers with post-delivery questions, concerns or return requests.
• Own difficult conversations with care: listen, set clear expectations and keep customers updated as you work towards a resolution.
• Work with colleagues across Carma to resolve vehicle issues, coordinate returns and support customers through trial and warranty queries.
• Follow the right processes, keep accurate case records and help the team understand recurring issues and opportunities to improve.

Requirements

• Clear communication and the confidence to handle difficult conversations with care.
• The initiative to investigate and solve problems independently, alongside strong relationships with internal and external stakeholders.

Okay, let’s talk about you

• Experience in customer experience roles across phone, email, text and face-to-face
• Strong organisation and attention to detail when tracking cases and following processes.

What's in it for you?

Join one of Australia's fastest-growing automotive businesses and play a key role in building the teams behind our growth.

Our open-plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane!

Sweet perks because, well, we're a car business—enjoy discounts on Carma cars, parts, and NRMA cover to rev up your ride!

At Carma, we're all about fostering an amazing culture where you can bring your best self to work. We value collaboration, innovation and having a laugh along the way. We're committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!), we'd love to hear from you. Please let us know if you require any reasonable adjustments throughout the interview process.