Post Sales Support Engineer

Responsibilities

• Installation of system in customer site

Provide field training for customer on system operations

• Working closely with customers, sales and sales support team to solve issues.
• Proposed creative ways to configuration our product software to meet customer’s needs
• Be the Subject Matter Expert for all software enquiries and support queries from other departments
• Plan and train relevant parties on software related matters
• Manage to perform comprehensive testing to validate software performance and stability before installation
• Manage to perform system (hardware and software) integration certification test on our partners’ application before actual deployment
• Lead to analyse and troubleshoot field problems that are related to software
• Lead to create / update documents such as software configuration, test data, user guides and etc

Key Responsibilities

Skills, Knowledge & Expertise

At least 3 years of relevant experience

• Diploma or Degree in computing or related IT certification
• Networking skills and understanding
• Java
• SOAP Interface (MUST)
• Windows script writing
• Serial Communication (MUST)
• DLL handling
• C++
• VB and VBA (Optional)
• Excel macro (Optional)
• English language - Excellent
• Excellent communication skills

Creative and flexible thinker

• Good Troubleshooting skills. (System troubleshooting, Hardware and software)
• Good Interpersonal Relationship
• Can-do attitude

Compensation

₱70,000 - ₱110,000 / month