Manage and support the order-to-cash lifecycle from customer purchase order through billing and payment
Review and validate incoming customer Purchase Orders against contracts, pricing tiers, part numbers, tax codes, and ship-to information prior to Work Order release
Partner with business and manufacturing teams to ensure customer orders are accurate and ready for execution
Review and reconcile discrepancies between Sales Orders and Purchase Orders, including customer data inaccuracies, delivery blocks, and invoicing errors
Investigate root causes of overdue payments, missing customer Goods Receipts, tax discrepancies, price variances, and quantity adjustments
Partner with IT and other internal teams to resolve ERP and system-level issues impacting order processing
Manage customer order modifications, cancellations, quantity changes, and shipment rescheduling through timely system and ERP updates
Monitor automated ERP billing and invoice upload processes and proactively resolve failures or transaction issues
Maintain accurate order capture, tracking, billing, and customer information within SAP and customer EDI/order portals
Maintain data integrity within SAP, including SD/MM modules, and related order management systems
Generate comprehensive order reviews and maintain accurate operational data to support management reporting
Track and support key performance indicators (KPIs), including order accuracy, backlog health, and cycle time
Build and maintain proactive cross-functional relationships to identify and remove barriers affecting order execution
Other Duties as assigned.
Requirements
Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, or a related field
3+ years of experience in Order Management, Customer Operations, Supply Chain, Commercial Project Management, or a related field
Strong knowledge of ERP systems and order management processes
Experience with or knowledge of SAP, particularly SD/MM modules
Understanding of B2B billing processes and Accounts Receivable
Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint
Qualifications
Strong analytical and problem-solving skills with the ability to investigate transactional discrepancies and identify root causes
Strong attention to detail with an emphasis on data accuracy and integrity
Ability to effectively coordinate across business, manufacturing, finance, IT, and other cross-functional teams
Strong organizational skills with the ability to manage multiple orders, priorities, and deadlines simultaneously
Reasons you should work for us
Comprehensive benefits package including medical, dental, and vision insurance coverage.
Basic life insurance and short-term disability coverage provided by employer.
Supplemental life insurance and long-term disability coverage options available.
401K with employer contribution.
Personal, Vacation, and Holiday paid time off for all full-time employees.
Onsite Aurora Health & Wellness Center available for all employees.
Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
