Senior Account Manager

Responsibilities

• Assist in the delivery of client campaigns and activities from planning to implementation in the retail space
• Serve as a primary daily contact for internal teams and clients.
• Manage and update project timelines, budgets, and documentation to maintain visibility and control.
• Escalate issues and assist in resolving delivery challenges.
• Coordinate with sourcing, creative, and production teams to ensure workstreams are aligned.
• Assist the Account Director in preparing presentations, reports, and reviews.
• Ensure compliance with brand, budget, and process standards in all activities.
• Identify opportunities for ongoing improvement in workflow, tools, and client engagement.

Requirements

• Minimum 3–4 years’ experience in retail marketing, client services, or an agency delivery role, with experience in Promo/Merchandising/Packaging/Print.
• Strong organisational and time management skills
• Ability to build relationships and communicate clearly across stakeholders
• Commercially aware and able to manage budgets accurately
• Professional English and French

Skills and Experience

Comfortable working under pressure and managing multiple tasks

Familiarity with Promo and Packaging, creative production and/or procurement processes is a plus

Equal Opportunities

adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.