Operations Sr Specialist

Responsibilities

Own and Execute Key Operational Processes

• Coordinate with the Community Operations Lead to manage outreach to instructors to ensure Day 1 readiness
• Support our Business Operations Lead with day-to-day staffing requests and instructor matching
• Troubleshoot instructor concerns within our ticketing support system
• Track and document quality concerns, statuses, confirmations, and class-level notes
• Support with new instructor onboarding and engagement
• At peak seasonal times, support our Talent Acquisition team to review candidate qualifications and fulfill time-sensitive requests
• Build, Automate, and Track Operational Processes

Document step-by-step operational processes with clarity and structure

• Help implement AI-based automations and agents into routine workflows, in partnership with Leadership and Product team
• Automate communication workflows (email/SMS) and response tracking improvements
• Partner with leadership to develop reports and dashboards for tracking operational KPIs

Learn, Grow, and Contribute to Scaling

• Contribute ideas and solutions for automating and streamlining other areas beyond talent matching
• Help shape documentation and playbooks for new workflows, automations, and AI-integrated systems
• Support Operations Leadership in special projects as they come up

Position Details

• We are seeking a resourceful and systems-oriented Business Operations Specialist to join our Operations team (supply side of marketplace).
• This role will be cross-trained on a variety of Operational areas, and is therefore great for someone who is interested in learning Operations at a mission-driven, early-stage startup.

Who You Are

• 1–3 years of experience in operations, project management, or process-oriented roles in tech-first organizations
• Interest in early-stage startups and comfort in that type of environment

You embrace technology in all you do

• You are organized and detail-oriented - there are a lot of details to keep track of here!
• You can keep calm under pressure

Excellent communication skills, both written and verbal

• Eager to learn about EdTech or Marketplace Tech organizations
• Must be able to work in office (Bryant Park area) 3 days per week

How We Hire

• If your application is a match, we’ll reach out to schedule an initial video call
• If you move forward, we’ll schedule a second video call and ask you to complete an assessment, followed by a short in-person presentation
• If you are selected, we’ll guide you through references, background check, and onboarding

Compensation Package

• This position has a base comp of $63,000 - $70,000
• Health, dental, and vision healthcare offerings, including a HDHP with HSA
• Pre-tax transit benefit