Broker Support Administrator

Requirements

• We’re looking for a confident and service-focused accounts administrator who can manage sensitive payment conversations professionally, maintain accurate records and balance collection outcomes with positive Member relationships.
• Experience in debtor collections, accounts receivable, credit control or account administration.
• Experience managing high-volume outbound and inbound customer communications.
• Demonstrated experience negotiating payment arrangements and resolving account queries.
• Strong telephone communication, customer service and negotiation skills.
• Intermediate Microsoft Office skills, particularly Outlook and Excel.
• Strong problem-solving and conflict resolution skills, with the ability to handle difficult or sensitive conversations professionally.

A little about the role

As Broker Support Administrator, you will manage outstanding insurance premiums and debtor accounts across Capricorn Insurance Services. You will monitor aged debt, contact Members by phone and email, secure payment commitments, issue debtor correspondence and maintain accurate records of collection activity.

You will negotiate and document payment arrangements, investigate billing or payment discrepancies, assist with invoice reconciliation, and process and monitor premium funding documentation. You will also provide weekly updates on 30, 60 and 90-day debtors and applicable debtor letters.

Working closely with Account Executives, Risk Account Managers, insurers, premium funders and Finance, you will provide prompt account-related support, escalate aged or high-risk debtors and help improve debtor collection processes while maintaining a positive Member experience.

What’s essential

Excellent attention to detail, organisation and the ability to prioritise work and meet deadlines.

Highly regarded

• Experience within insurance, financial services or a related industry.
• Experience with premium funding arrangements and systems such as Insight, OfficeTech, Sunrise, SCTP or similar business platforms.
• A Certificate III or IV in Business, Finance, Credit Management or a related field.

Qualifications

Completion of Year 12 or equivalent is essential. Insurance qualifications, industry experience and Tier 2 in Insurance Broking RG146 are desirable.

A little on life at Capricorn

At Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include

• A hybrid work model for office-based team members, with flexibility to work both from home and the office.
• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training opportunities and study assistance for eligible team members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.

Sound like you’d be a good fit?

• If you are ready to combine your collections and accounts administration experience with a professional, Member-focused approach, get in touch today.
• For further information, support with your application and details on Capricorn, please visit capricorn.coop/careers