Retail Area Manager (Gauteng)

Responsibilities

Responding to customer complaints referred by store managers and ensuring timeous resolving.
Ensuring individual and overall sales targets are met and exceeded. Fortnightly meetings with store managers to review and drive team performance. Ensuring that the team maintains a high level of up-to-date product knowledge at all times via in store and supplier training.
Coaching, development and motivation of team. Ensure succession plan is in place for all stores, as well as for own role.
Conducting performance appraisals/reviews on Store Managers twice a year, managing poor performance and dealing with staff issues that store manager has escalated.
Scheduling of staff across all stores ensuring optimum customer service and coverage.
Ensuring that the team uses product knowledge to give expert advice to customers on all our products.
Ensuring compliance across all stores to company policies and procedures.
Ensuring high level of cleanliness and housekeeping in stores and back areas.

Maintaining Visual management – ensuring merchandise is kept neat and orderly in appearance, and merchandising goods according to guideline principles.
Ensuring that all stores manage admin accurately and timeously including stocktakes, ordering, goods receiving, inter branch transfers, credits and all other necessary transactions.
Ensuring the team maintains a high standard of appearance
Monitoring what local competitors are doing. Recommending and implementing changes to improve store experience (products, opening hours, promotions etc.)

Ensuring all customers in all stores experience the highest level or service at all times
Ensuring that promotions and windows are set up according to guidelines and visually appealing.
Ensuring that the team follow through on any Marketing requirements.
Cash pickups from stores as required.

Matric

At least 2 years Leadership/Management experience in managing multiple area managers
Proven ability to lead and influence a team.

Strong interpersonal skills.
Ability to plan and prioritise.
Ability to lead and manage a team – delegation, follow up, daily/weekly sales targets.
Ability to multi – task and work under pressure. Ability to motivate and drive performance as well as manage poor performance and disciplinary procedures.
Customer Centric.
Computer literacy.
Ability to interpret financial data and make key decisions
Passion for people and customer service.
Passionate about animals