Workshop Production Assistant

Responsibilities

• Workshop & Administrative Coordination Daily Operations: Support day-to-day workshop organisation, keeping the space efficient, tidy, and inspiring to work in.
• Process and dispatch customer orders and repairs efficiently; prepare and transport pieces to the Assay Office.
• Assist with component organisation, stock movements, counts, and audits in collaboration with Ops and Logistics.
• Uphold flawless workshop standards for craftsmanship, safety, tools, and material management.

Location

Hatton Garden Workshop, London.

Salary & Benefits

£14.42/ hour (based on a £30,000 annual pro rata salary for 6 months). See more on our benefits here .

Our Commitment

Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here . This is a 6 month Fixed Term Contract.

The Workshop Production Assistant Mission

To bring high quality production, technical mastery and an engaging spirit to a dynamic, dual-function role across bench production and workshop coordination. As our in-house wax carving talent, you will guide and inspire team members in wax carving techniques, maintain production and quality standards of our story chain programme, and ensure day-to-day operations run seamlessly.

Data & Tracking

Track and report weekly production and trade order data.

End-to-End Workflow

Carry out QC on story chain orders post-Assay and assist with repairs and returns from intake to completion.

Bench Production Wax Carving Excellence

Sculpt, carve, and prototype designs in wax for bespoke pieces and new collection concepts.

Creative Mentorship

Inspire and train team members in wax carving fundamentals and technical tips, building skill and confidence across the workshop.

Bench Craftsmanship

Produce Story Chain and service programmes in 9–14ct gold to Astrid & Miyu’s signature quality standards.

Product Innovation

Partner on the testing and development of new programmes, offering creative input on technical feasibility.

Quality & Care

Perform detailed quality control and repairs in a timely manner.

What you'll need to thrive

A values champion and brand ambassador our values must resonate deeply with you Wax Carving Expertise: Hands-on experience carving and shaping wax models for jewellery casting.

A Passion for collaboration

Natural confidence in mentoring, demonstrating techniques, and fostering a collaborative learning environment.

Bench Experience

Proven skill working with 9–14ct gold, soldering, finishing, and bench repair.

Precision & Eye for Detail

Meticulous care in handling precious metals, stones, and finished pieces.

Time Management

Ability to balance creative bench work, teaching moments, and operational timelines seamlessly.

A Collaborative Mindset

A proactive, dependable, and encouraging attitude that supports the growth and success of the whole workshop team.

Your Journey With Us

Want to know more about our interview process? Find out what to expect here .

Job Application & AI

Our teams are hiring people, not perfect answers. Share your own experiences, examples and personality. That's what helps us understand who you are and what you could bring to the team.