Accounts Receivable Analyst

Summary: The organization is seeking an Accounts Receivable Analyst who will be responsible for managing accounts receivable activities, customer account issues, collections, billing, and revenue-related transactions. As a part of the Finance team, this role involves working closely with customers and cross-functional teams to ensure timely and accurate invoicing, payment application, account reconciliation, collections, and resolution of customer inquiries. The role also supports financial reporting, compliance, and month-end close activities. Responsibilities Accounts Receivable, Cash Application & Collections

• Monitor accounts receivable aging and maintain accurate customer account balances.
• Perform collection activities on outstanding invoices and follow up with customers regarding payment status.
• Apply customer payments accurately and timely against open invoices and customer accounts.
• Investigate and resolve unapplied cash, payment discrepancies, disputed balances, and account exceptions.
• Review and process credits, refunds, write-offs, and account adjustments in accordance with company policies.
• Support maintenance of AR aging schedules, reserve calculations, collection metrics, and DSO reporting.
• Ensure customer account records are complete, accurate, and up to date. Reporting, Reconciliation & Month-End Support
• Perform account reconciliations and validate financial data across multiple systems.
• Prepare recurring and ad hoc AR, collections, and customer account reports.
• Assist with month-end close activities, including reconciliations, reporting, and account analysis.
• Support audit requests and maintain documentation for compliance purposes.
• Identify opportunities to improve operational efficiency, data quality, and process accuracy. Billing & Revenue Support
• Support billing activities, including processing customer invoices, credits, refunds, and account adjustments as needed.
• Assist with revenue-related transactions, system updates, and billing reconciliations.
• Support customer and internal requests related to invoices, receipts, and billing documentation.
• Perform other billing and revenue operations tasks as assigned. Qualifications
• Bachelor’s degree in Accounting, Finance, or related field. Minimum of 2 years of experience in B2B Collections , Accounts Receivable, or Order-to-Cash (O2C) operations. Proven experience managing the full collections cycle, including account follow-ups, dispute resolution, payment negotiations, and delinquent account management. Strong understanding of accounts receivable aging, cash application, reconciliations, and credit risk assessment. Experience communicating with corporate clients regarding outstanding balances and payment arrangements. Proficiency in Microsoft Excel for reporting, account analysis, and collections tracking. Experience using accounting systems (QuickBooks or similar ERP/accounting platforms) and CRM tools such as Salesforce. Strong analytical and problem-solving skills with the ability to identify collection issues and drive timely resolution. Excellent verbal and written English communication skills, with confidence in handling client-facing collection activities. Highly organized, detail-oriented, and able to manage multiple accounts and priorities in a fast-paced environment. Ability to work independently while collaborating effectively with internal teams. Flexible to work the US night shift (core work schedule). Amenable to onsite work (4 days per week) in Ortigas Center, Pasig City. Finance Winning Behaviors
• Collaboratively Drive Results – Partner effectively across teams to achieve shared objectives.
• Focus on Process Improvement and Discipline – Continuously identify opportunities to optimize workflows while ensuring compliance and accuracy.
• Exhibit Critical Thinking and Intellectual Curiosity – Analyze complex issues, ask the right questions, and deliver innovative solutions.
• Efficient, Resourceful, and Resilient – Maintain high performance under pressure and adapt quickly to challenges.
• Practice Transparency – Communicate openly and honestly to build trust and credibility.