Client Success and Fulfilment Coordinator

Responsibilities

• Own and coordinate the post-sale fulfilment process from the initial client briefing through to campaign completion.
• Join client briefing calls with the salesperson and gather all information required to deliver the campaign.
• Coordinate between clients, creators and internal team members throughout each stage of the campaign.
• Translate client requirements into clear briefs for creators.
• Liaise with creators on campaign requirements, creative concepts, scripts, content submissions and timelines.
• Manage the script approval process between creators and clients, ensuring feedback and revisions are communicated clearly and promptly.
• Coordinate filming schedules and ensure agreed campaign timelines and SLAs are met.
• Track content submissions, client approvals, edits and publishing schedules.
• Keep campaign trackers and internal systems up to date across multiple active campaigns.
• Monitor campaign progress and proactively flag anything that is falling behind or requires escalation.
• Work closely with sales, marketing and operations to resolve blockers and keep campaigns moving.
• Coordinate campaign reporting and ensure reports are delivered to clients and relevant sales representatives.
• Identify opportunities to improve processes, workflows and communication as the business scales.
• Use AI tools to streamline communication, drafting, organisation and day-to-day workflows.
• Support occasional executive assistant tasks for the founder, such as inbox management, travel coordination and monthly commission-related administration.

Preferred

• Experience with Google Workspace, Slack, CRM platforms such as Vendasta, or similar tools.
• Previous experience supporting a founder or executive with EA or administrative responsibilities.
• Experience working directly with small to medium-sized business clients.
• A strong interest in improving processes, workflows and systems as a business scales.

Skills you have

At least 5 years of strong experience in client success, account coordination, project coordination, account management, executive assistance or a similar role. Experience working with creators, social media, influencer marketing, digital marketing or a creative agency is highly regarded. Experience coordinating content production, campaigns or creative projects. Proficient with social media platforms such as Facebook, Instagram, TikTok and other channels. Experience with reporting, campaign coordination or client-facing operations. Exceptional written and verbal English communication skills, with confidence communicating with clients, creators and internal teams. Highly organised and detail-oriented, with the ability to manage multiple campaigns, deadlines, approvals, schedules and moving parts at once. Strong ownership and proactive mindset, with the ability to keep work moving, anticipate next steps and follow up without constant direction. Strong attention to detail and follow-through, with the ability to monitor progress, identify delays and escalate issues when needed.

Experience using AI tools such as Claude or ChatGPT to improve workflows, communication and productivity. Comfortable working in a fast-paced environment where priorities and requests can change quickly. Strong working knowledge of social media platforms and AI tools, with the ability to quickly learn new systems and processes. Able to work North American business hours. Skills that will make you stand out: Experience coordinating creative projects, content production or multi-step client deliverables.

You'll be entitled to

Great opportunities for career growth Opportunity to work in an amazing environment