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🇧🇷 Customer Success Specialist

edrone

This job is closed: the employer no longer lists it.

Responsibilities

  • Identify and reduce churn risks through proactive strategies.
  • Conduct strategic meetings to optimize client ROI.
  • Revenue Growth & Negotiations Upsell & cross-sell to increase MRR.
  • Renegotiate contracts to align with evolving client needs.
  • Lead training sessions & webinars to drive client adoption.
  • Problem-Solving & Escalations Address client challenges proactively , collaborating across teams.
  • Ensure a seamless experience by identifying and solving pain points.

Education

& Value Creation Develop guides, case studies, and training materials . Stay ahead of eCommerce trends and advise clients on best practices. 🚀 What we are looking for: Experience in Support, Account Management, or Customer Success Strong negotiation & relationship management skills Knowledge of eCommerce, marketing, and data-driven decision-making Intermediate English (B2+ level) 🚀 Bonus if you have: Experience with B2B clients, contract negotiations, and upselling Background in conducting training & webinars 🚀 This role will be perfect for you if: Have experience and enjoy working with customers and building relationships with them is your second nature 🍀 You're not afraid of new challenges , your energy and proactive attitude make no task scary for you! You speak English on a communicative level - as an international company you will be in contact with English constantly! There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient , we'll definitely get along! 😉 You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us! 👀 Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day! Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you! 🚀 Recruitment Process Apply on TeamTailor Interviews: 30 minutes interview with Giovanna Dias , People & Culture; 45 minutes interview with Talitha Diane , Customer Success Team Leader; 45 minutes interview with Luiza Lamarca , Support Manager; Final decision & feedback. 🚀 Ready to grow with us? Apply now! Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.