Team lead - Schedule change

Responsibilities

• Support team members in their daily tasks Team development responsibilities Discuss & set personal targets with each team member.
• Discuss team’s performance (quality of their services, mistakes, productivity) with Manager and work on improvements whenever necessary.
• Assess received feedback from clients/colleagues.

Monitor team

their behavior to customers & colleagues, their problems or ideas. • Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude.

Discuss/report performance of day/week and special issues - quality-wise with Manager. • Manage team members’ daily schedules and ensure assigned tasks are completed. • Supervise attendance and ensure time adherence by all team members. Ensure team’s effective functioning. Supervise attendance and ensure time adherence by all team members. Discuss or escalate daily issues and report Day Summary to Manager. Organize & run regular team meetings and one on ones to groom team members. • Monitor Calls & Delegate cases as appropriate. Requirements Excellent communication skills. 2 years of on papers experience as a team leader Preferred: Graduation or master’s degree in Tourism, Business Administration or relative field but not mandatory. Knowledge of Amadeus, Sabre, and Galileo (expert) is an added advantage. • Team player. Fluent in English - any additional language will be considered a plus. Windows, MS Office, Google Applications (expert). Benefits What’s in it for You?

Employee Assistance Program (EAP)

Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance.

Term Life Insurance

Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.

Mediclaim (Health Insurance)

Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.

Meal Coupons

A tasty perk to fuel your workday—delicious meals or snacks on us!

Performance-Based Incentives

Earn more when you deliver more. Your hard work pays off—literally.

Learning & Development (L&D) Sessions

Continued growth through curated upskilling sessions—boosting your skills and career progression. #LI-SB1 #LI-Onsite Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.