Account Manager

Responsibilities

• Own the relationship with your book of corporate clients as the primary point of contact for HR leads, office managers and workplace experience leads. Build trust and a strategic understanding of each account to create tailored solutions, and represent FELFEL's brand and values with clients, partners and teammates
• Lead onboarding for new clients and new office launches: plan, coordinate, and execute the setup and go-live in partnership with clients and internal teams
• Own the renewal cycle for your book. Guide clients through their trial phase and first year to secure strong retention, align our services with each client's goals and budget, and drive upsell and cross-sell opportunities
• Ensure delivery excellence and exceptional hospitality at every touchpoint. Work closely with your Customer Success Associates to deliver a great onsite experience, and resolve issues and escalations with urgency
• Partner cross-functionally with Sales, Operations, Food, Marketing, and Finance to support business development, ensure seamless implementation, and champion service/product improvements
• Lead quarterly reviews and product samplings to gather feedback, show account performance and introduce new offerings.
• Keep client records, contracts and renewal dates accurate in our CRM. Track account KPIs, prepare client and internal reports, and help build and standardize processes as we grow
• Grow each account with additional subsidies, new products and expansion into the client's other offices.
• Adoption

Requirements

• You have 5+ years of experience in account management, client success, or B2B hospitality, ideally in food, workplace services, or a fast-growing start-up
• You are a natural relationship builder who earns trust with senior stakeholders and stays calm and solution-oriented when things go wrong
• You are commercially minded and analytical: you spot upsell and expansion opportunities early and know how to secure a renewal, and turn data into decisions
• You're highly organized and detail-oriented, you balance multiple accounts and priorities with ease, and you thrive in a start-up that's still building its processes
• You communicate clearly and proactively, in writing and in person, with clients and with teammates across Sales, Operations and Food
• You're comfortable with a CRM (HubSpot a plus) and Google Workspace or Microsoft Office. A bachelor's degree or equivalent experience is preferred, and you're authorized to work in the United States (no visa sponsorship provided)
• You have a passion for good food and believe office workers deserve a better lunch, every day.

YOU WILL BE MEASURED BY

Retention

Keep your clients happy and engaged, and secure their renewals. Make sure their FELFEL setup delivers value that clearly exceeds what they pay.

Account growth

Drive strong, steady fridge usage at every client office, working with your Customer Success Associates to turn employees into regulars

Client Satisfaction

Make every client's experience best in class, reflected in your accounts' Net Promoter Score.

OUR BENEFITS

• Plenty of delicious food from our own FELFEL fridge
• Exceptional Italian coffee and a selection of fine teas
• Central Flatiron office and Brooklyn location, surrounded by NYC’s best culinary inspiration
• 20 days of PTO + 10 holidays (some flexible)
• Comprehensive healthcare options
• 401k options

Paid parental leave

*Benefits may evolve over time — this reflects what we currently offer.

APPLY NOW

Ready to apply? If this sounds like the perfect role, we can't wait to hear from you!

ABOUT US

FELFEL is a modern corporate catering solution: chef-made, ultra-fresh meals available 24/7 — like an office restaurant, but at a fraction of the cost of traditional office catering. The smart fridge is stocked daily, with no pre-orders required. Widely regarded as an employee-favorite workplace benefit, FELFEL invented the smart-fridge category and now serves more than 1,000 clients worldwide, with 12 years of experience.

FELFEL VALUES

We value hospitality, excellence, and community. We also believe diversity in experience only contributes to team growth and success. Every employee has the right to work in surroundings that are free from all forms of discrimination and harassment. It is our policy to provide equal employment opportunities (EEO) to all applicants without regard to race, religion, age, gender, disability, national origin, sexual orientation, or veteran’s status.

Discover more at

• felfel.com
• Start: As soon as possible

Employment

• level: Full-Time, overtime exempt
• Pay: $100,000-$115,000/Year plus bonus

Location

: New York City - 5 days onsite