Workforce Analyst

Responsibilities

• Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance.
• The WFM Analyst ensures that organization has the right people with the right skill in the right place at the right time.
• The WFM Analyst monitors real time staffing congruent to the plan and reports discrepancy noted.
• Real time and historical data are analyzed to better scheduling in partnership with Operations.
• -Day 1 HMO for you and two (2) of your dependents. -Annual and Performance Based Salary Increase -Additional Leave Credits Duties & Responsibilities: Ensures that published schedule shells are based on the 6-week forecast and should maintain a margin of error of +/- 5%.
• Maintains a schedule analysis portfolio in aid of scheduling improvement parallel to volume arrival.
• Coordinates, plans, and implements workforce impacting activities.
• Monitors schedule adherence/compliance thru attendance monitoring.
• Perform other duties as assigned by the WFM Supervisor.
• Ability to provide support to operations.

Qualifications

Bachelor’s degree in quantitative domain and/or relevant experience with data analytics is an advantage. 1-3 years of experience in workforce management scheduling, analysis and reporting. Intermediate excel skills are required . Strong macro and programming skills are preferable . Experience in creating dashboards and/or templates. Proven ability to analyze results and recommend solutions . Experience in communicating to all levels of the organization . Flexibility in handling different tasks assigned by manager/supervisor . Well-organized, detail-oriented, ability to multi-task with great follow-up skills Has a strong written and verbal communication skills Ability to build strong interpersonal relationships to effectively contribute to a highly collaborative and trust-based work environment Strong problem solving, decision-making skills Stakeholder Management Can work during weekends, holidays, and in shifting schedules including the night shift . Why join ECAM ? At ECAM , we invite you to make a difference. Take over a position that creates community impact. Get to work with skillful team members and experience limitless growth. Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.