Customer Service Representative

If you are looking for a rewarding career in a team-driven environment where you can make a real difference, we invite you to apply for our Customer Service Representative (CSR) position!

We are seeking a customer-focused, empathetic, and motivated individual to join our team as a Customer Service Representative (CSR). In this role, you will deliver outstanding customer experiences, build lasting relationships, and provide personalized financial solutions. As a CSR, you will engage with customers both in-office and in the field, ensuring they receive the support they need.

About atlascredit

• Join the Atlas Credit Family!
• Atlas Credit Company is a family-owned and operated financial institution dedicated to helping millions of customers meet their financial needs.
• Since 1968, we have provided over $3 billion in financial assistance, guided by our core values of community and family.
• We are committed to transparency, responsibility, and exceptional customer service, ensuring that both our employees and customers feel valued and respected.

Responsibilities

• This includes assisting with loan applications, account management, collections, and customer inquiries.
• We provide thorough training on field processes and customer interaction best practices to set you up for success.
• Build strong relationships with customers through trust and open communication. · Assist customers with financial solutions, loan applications, and account management. · Conduct field visits to assist customers with payments when needed. · Handle customer inquiries, resolve concerns, and provide exceptional service. · Maintain accurate records of customer interactions and transactions. · Follow company policies and guidelines for collections and customer engagement. · Conduct outreach efforts to grow the customer base and market financial services. · Manage incoming and outgoing calls to ensure timely communication. · Ensure cash handling accuracy and office security.

Requirements

• 1+ years of customer service or financial services experience (preferred). · Strong problem-solving, communication, and listening skills. · Ability to multi-task, prioritize, and manage time efficiently. · Comfortably making high-volume calls and handling collections professionally. · Willingness to learn and adapt in a fast-paced environment. · Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.
• Bilingual Plus!
• English Required!
• Why Join Atlas Credit?

Benefits

• We offer a competitive salary, comprehensive benefits, and growth opportunities within our company.
• Group Health Insurance Plans · Optional Dental & Vision Coverage · Paid Vacation & Sick Time · Paid Major Holidays · 401(k) Plan with Employer Matching · Performance Bonuses · Career Advancement Opportunities Schedule & Work Environment: 8-hour shifts – Monday to Friday Weekends as needed If you are passionate about helping people, problem-solving, and building relationships, we’d love to hear from you!
• Apply today and become a part of a company that values its employees and customers alike.
• We look forward to welcoming you to the Atlas Credit team! #ZR