Customer service and collection agent

Requirements

• You have an interest in participating in the company’s activities; You are a thorough, rigorous, organized, and discerning person; You have experience in customer service; You are comfortable with computer software; You have a collaborative spirit and enjoy teamwork.
• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.

Job Description

Iceberg Finance is a well-positioned company in the field of automobile financing and personal loans across Canada. Its mission is to help a wide range of customers obtain financing. Offering customized solutions, Iceberg Finance is recognized for its quality service and professionalism. What Will Your Mission Be? Responding to client calls and emails; Following up with clients who are behind on payments; Managing unpaid accounts; Initiating legal recovery procedures; Monitoring cases sent for legal proceedings; Researching client information for the application of judgments; Conducting follow-ups with automobile insurance in case of total losses; Coordinating with impound lots during automobile seizures; Performing follow-ups on cases sent to the investigation department. Are You Interested in this challenge?

Competencies

Strong communication skills. Organizational and problem-solving skills. Great attention to detail. Ability to work independently and as a team This position can be stressful and requires great perseverance and a good sense of urgency. A collection agent must be able to maintain a balance between firmness and empathy to succeed in this role. What Awaits You? Full-time position, 37.5 hours per week; Friendly work environment; Collective insurance, pension plan (REER), 3 weeks of vacation, and more. Hybrid work model (3 days in office) Superior benefits including extended healthcare RRSP program with company match A new vibrant office environment in Toronto Additional Information Sponsorship not available Hybrid work after the probation period Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!