Senior Solutions Architect (Post-Sales), UK & EMEA - Remote

Responsibilities

• Design and manage migration strategies (for example from Segment, mParticle, GA4, or in-house pipelines) and other implementation plans, and guide customers through them.
• Be the go-to person for customers' technical questions across the platform, from SDKs and event streaming to warehouses, reverse ETL, and identity resolution.
• Run training sessions on different parts of the product, tailored to each customer's team and use case.
• Take the initiative to spot gaps in how customers use the platform, then show them, and demo, how features they aren't using yet can solve their problems and add value.
• Act as a trusted advisor to customers on their customer data strategy and architecture design.
• Gather customer feedback and share it with our Product and Engineering teams, advocating for customer interests to help shape RudderStack's roadmap.
• Develop subject matter expertise on the customer data landscape and RudderStack's role within it.
• Act as an escalation point for technical incidents and work closely with Engineering and Support to drive resolutions for critical customer issues.

Requirements

• You have 5+ years in a customer-facing technical role such as Solutions Engineer, Solutions Architect, Technical Account Manager, or Implementation/Professional Services Consultant, with 8+ years of progressive professional experience supporting technical products.
• You're proactive and self-driven.
• You find the next thing that will move a customer forward and you do it.
• You have high emotional intelligence.
• You read the room, build trust quickly, and handle difficult conversations calmly and with empathy.
• You're curious about how technology works under the hood, and you pick up technical concepts quickly.
• You're a customer-focused problem solver who balances creative solutions with doing what's right for the customer.
• You're a lifelong learner who enjoys taking in new information and sharing that knowledge with others.
• You're organised, driven, and able to switch context quickly throughout the day across multiple accounts.
• You have a strong understanding of how modern web services and mobile apps are built, and of the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure).

Preferred

• You've led platform migrations or large-scale implementations for enterprise customers.
• You've built websites or mobile apps, or you have experience working with ETL or data pipelines.
• You've worked in marketing or advertising and understand the technical challenges of working with customer data.
• You have some experience with data analytics, data science, AI, or machine learning.
• About RudderStack RudderStack helps companies build on top of their own data.
• Our warehouse-native Customer Data Platform enables engineering, data, and AI teams to collect, unify, govern, and activate customer data while maintaining full ownership and control.

Qualifications

You don't wait to be told what to do.

You have professional experience in some of the following areas: web development, mobile development, device platforms and architectures, ETL concepts and workflows, high availability systems and business continuity, message queuing patterns and pipeline design.

Bonus Points

By running directly on top of the customer's cloud data warehouse or lakehouse, RudderStack reduces data movement, improves governance, lowers infrastructure costs, and accelerates modern data and AI initiatives. Leading companies including Lovable, Jaguar Land Rover, and Foot Locker trust RudderStack to power mission-critical customer data infrastructure. We're now in the middle of one of the most significant shifts in the company's history: evolving from the industry's leading warehouse-native CDP into a fully Agentic CDP built for the AI era — a platform that doesn't just collect and activate customer data, but reasons over it and takes action on our customers' behalf. EMEA is a critical part of that next chapter, and this hire will help define it.