Director of Implementation

Responsibilities

• Build repeatable playbooks for single-location practices and phased rollouts for multi-location groups.
• Be the escalation point for at-risk implementations, and step in personally on the highest-stakes accounts.
• Own data conversion and migration Lead the conversion team that moves patient demographics, charts, imaging links, ledgers, insurance, and scheduling data from legacy practice management systems.
• Set data-accuracy standards, validation steps, and sign-off criteria before any go-live.
• Partner with Product and Engineering to automate conversion tooling and reduce manual effort per conversion.
• Create a culture of ownership, accuracy, and calm under pressure.
• Run the business of implementation Forecast capacity against the sales pipeline and flag constraints early.
• Report weekly on backlog, cycle time, conversion quality, and implementation cost per customer.
• Tighten the handoffs with Sales (scoping and expectations), Support, and Customer Success.
• Feed customer and conversion insight back to Product to improve setup and onboarding in the software itself.
• A track record of cutting time-to-live or improving go-live quality, with numbers to show it.

Requirements

• Required 8+ years in implementation, professional services, or onboarding for B2B SaaS, with 4+ years leading managers.
• Experience leading a team of 25+ in a high-volume, deadline-driven delivery model.

Preferred

• Experience with dental, healthcare, or other practice management software.
• Experience rolling out software across multi-location groups or DSOs.
• Experience partnering with Product and Engineering to automate onboarding or conversion tooling.
• Experience with implementation tools such as Rocketlane, GuideCX, Salesforce, or Jira.

Hands-on understanding of data migration

mapping, validation, reconciliation, and cutover planning.

Strong operating rigor

capacity planning, metrics, forecasting, and clear executive reporting. Calm, direct communication with customers, executives, and cross-functional partners. Demonstrated AI chops. We value someone that is using AI in practical ways to improve the customer experience.

What we offer

Competitive base salary, bonus, and benefits Hybrid schedule from our Provo, Utah office. A seat on the customer leadership team and a direct line to the Chief Customer Officer The chance to shape how thousands of dental professionals first experience Curve

About Curve Dental: Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping. Join a 2026 USA TODAY Top Workplace! - Curve Dental has been named a 2026 USA TODAY Top Workplace—an achievement powered by employee feedback and a testament to the culture we’re building together. Come be part of it!