Principal- Communications, Media & Technology

Infosys Singapore & Australia

Responsibilities

. Business Support & Revenue Growth
O Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning
go-to-market strategies
O Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific
offerings to accelerate sales cycles
O Create and position solution offerings that address customer challenges and deliver measurable
business outcomes

O Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition,
and billing compliance.
O Drive timely invoice processing and coordinate with finance, delivery, and customer teams to
minimize billing disputes.
O Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow
O Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured
action plans and stakeholder engagement.
. Account Management & Portfolio Expansion
O Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.
O Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital
solutions).
O Ensure high customer satisfaction and retention.
and customer satisfaction.
service delivery oversight.
Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects
and managed services.
Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive
continuous improvement.

Infosys Singapore & Australia · Singapore, Singapore · Full-time · Posted 2026-09-14

Role: Principal

Industry Experience : In the Communications, Media & Technology (CMT) industry, including
Telecommunications, Digital Service Providers, Media & Entertainment, Technology
Platforms, Network Providers, or System Integrators serving CMT customers. Cross domain experience in Banking or Retail will be a plus.
Singaporean or Singapore PR only

and working capital performance.

O Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines,
O Drive operational excellence through effective resource planning, utilization management, and

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