Hardware Technician

Responsibilities

• Maintain procedures for logging and reporting on hardware performance.
• Document hardware failures, repairs, installations and removals accurately.
• Support new computer projects and new hardware installations.
• Keep up to date with hardware and equipment contracts, and supervise contract-based installations.
• Install, configure, test, maintain and troubleshoot end user workstations, networked peripherals and networking hardware.
• Support associated workstation and networking software where required.
• Diagnose and resolve complex PC problems on-site, arranging off-site repair where needed.
• Respond to hardware Jira tickets.
• Train and support staff on computer operation and related issues.
• Build, install and test customised configurations across platforms and operating systems.
• Liaise with third-party support providers and equipment vendors where needed.
• Build and maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners and other peripherals.
• Monitor and test PC performance, and report on performance statistics.

Hardware Technician

Compass Education · Hawthorn, Australia · Full-time · Posted 2026-10-05

Description

Come shape the future of education with us.

At Compass, we're on a mission to transform the school day for everyone - from staff and students to families and administrators.

We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving. That mission has fuelled our growth into a global scale-up, now supporting 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate and operate.

We're now looking for a Hardware Technician to support and maintain our in-house technology equipment and IT assets.

About the Role

• You'll install, configure, diagnose, repair and upgrade the hardware and equipment our people rely on every day, keeping it performing at its best.
• It's a hands-on role for someone who enjoys solving problems, supporting colleagues and keeping the technology behind a growing business running smoothly.

You will bring

• Hands-on experience (2+ years) installing, configuring, diagnosing and repairing PC hardware and peripherals.
• Working knowledge of networking hardware and workstation operating systems.
• Experience resolving hardware issues through a ticketing system such as Jira.
• Clear communication skills, and comfort training and supporting non-technical staff.
• An organised approach to documentation, inventory and reporting.
• Experience working with suppliers and third-party vendors.

Why Join Compass

You'll join a purpose-driven company at a genuinely exciting stage of growth, keeping the equipment our people rely on running every day.

What we offer

• Learning and development opportunities, including a dedicated PD budget.
• 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
• A parental leave program for both primary and secondary carers.
• Regular team events, social budgets and in-office perks help you stay connected, from team lunches to end-of-week socials.

Employee Referral Program

• A supportive, inclusive culture where your voice is valued and heard.
• Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
• _Prior to commencing employment, you’ll need:_
• A valid Employee Working With Children Check

A satisfactory National Police Check

Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)

Ready to Apply?

Find out more about Compass on our website - [www.compass.education](https://www.compass.ed)

Apply

[Apply at Compass Education](https://apply.workable.com/compass-education/j/7D1EC8922B/apply)