Imports Customer Service Representative
Blue United Sourcing
- Bensenville, United States
- $60K – $65K /yr
- Entry Level
- Posted
Responsibilities
- Day to day, you'll review shipment documentation, process customs entries, and stay in close contact with clients. Training is hands-on: one-on-one time with your supervisor plus shadowing experienced teammates. There is also a clear path to grow into account management or sales roles for people who are committed and eager to learn.
- Prepare and process customs entries and bonds, primarily for air and ocean shipments, with some cross-border shipments
- Complete all regulatory requirements and documentation, including transit documents and customs clearances
Maintain client-specific Harmonized Tariff Schedule (HTS) databases
- Process, distribute, and release shipment documentation to carriers, freight forwarders, customers, and agents in a timely manner
- Review and complete client billing based on established pricing, ensuring accurate costs and profit margins
- Apply working knowledge of Incoterms and commercial invoice requirements
- Build strong relationships with airlines, freight forwarders, customs brokers, trucking companies, and logistics vendors
- Prepare reports and management information as requested
- Provide courteous, prompt, and professional customer service to clients
Requirements
- Strong command of the English language.
Preferred
- Experience using Descartes Customs Software
- Logistics certifications
Imports Customer Service Representative
- Blue United Sourcing · Bensenville, United States · Full-time · Posted 2026-09-28
- Salary: USD 60,000–65,000
Description
Now Hiring: Import Customer Service Representative
_Blue United Sourcing is proud to be a Veteran-owned company. Military Veterans and Spouses are strongly encouraged to apply._
Location: Bensenville, IL (Chicago) Onsite
Schedule: Monday–Friday, Approximately 8:30 AM–4:30 PM
Salary Range: $60,000 - $65,000
Total Compensation Package: Salary plus medical, dental, and vision insurance and a 401(k) with a 3% employer match. Benefits begin the first of the month following 30 days of service. Training is fully paid.
Employment: Full-Time, W-2 Salaried
Required Experience: Significant customer-facing experience. 3 to 5 years quoting, filing, and auditing customs entries.
ABOUT THIS OPPORTUNITY
Our client, a freight forwarding and customs brokerage company, is looking for a detail-oriented Import Customer Service Representative to join a close-knit, collaborative team. You'll get to know your clients' shipping needs inside and out and make sure their import shipments clear customs on time and in compliance.
REQUIRED QUALIFICATIONS
Customer-Service orientation
A team player who takes initiative and is open to learning new ways of doing things
Strong knowledge of Microsoft Excel and Microsoft Word
- Understanding of state, federal, and international customs and trade regulations
- Highly organized, detail-oriented, and willing to take ownership of your work
- 3–5+ years of operational experience quoting, filing, and auditing customs entries
- Experience working with Participating Government Agencies (PGAs) in the customs clearance process
- Prior administrative or customer service experience in logistics
- Proficiency with customs entry software, spreadsheets, and databases
- Ability to pass a background check
Benefits
- Salary plus medical, dental, and vision insurance and a 401(k) with a 3% employer match. Benefits begin the first of the month following 30 days of service. Training is fully paid.
- 
- Human-First Hiring.
- When you apply, your resume will always be reviewed by our team of real recruiters — not an AI screening bot.
MILITARY VETERANS & MILITARY SPOUSES — YOU BELONG HERE
- Blue United Sourcing is a Veteran-Owned Small Business, and we actively recruit from the military community. You are strongly encouraged to apply.
- Don't fit the criteria for this role? Join our Talent Network to be matched with future job openings that fit your experience and career goals.
- Blue United Sourcing is proud to be a Veteran-Owned Small Business.
- Learn more: [www.blueunitedsourcing.com](http://www.blueunitedsourcing.com)
- Follow us on [LinkedIn.](https://www.linkedin.com/company/blue-united-sourcing/?viewAsMember=true)
Apply
[Apply at Blue United Sourcing](https://apply.workable.com/blue-united-sourcing/j/9BFA53484D/apply)