General Manager

Responsibilities

Responsible for promoting business system and process improvement through focussing on efficiency. Takes into account cost effectiveness in any decision being made.
Responsible for performance of the Sales & Service team; carrying out appraisals, creating personal development plans and setting SMART objectives and targets.
Leading the Management team in developing and refining long/medium term strategies and incorporating into a Strategic plan that fits within the framework of the Vision and Mission and Group strategy.
Grow the business faster than the average market, increase the market share and consolidate business profit.
Leading the management team to produce an annual business plan and translate into goals and objectives for each department and action plans and targets for middle management and junior staff.
Monthly review and modification of strategy and action plans with management to ensure timely execution and achievement of targets.

Provide all necessary support, advice and encouragement to enable colleagues to achieve sales and service targets, control expenditure and deliver debt management within agreed budget levels
Promote participation in local and central competitions and incentive programmes and attending events as required
Monitor, manage and reduce absence levels year on year
Ensure performance management programme is delivered for all colleagues within agreed timelines
Manage retention levels 100% of new sales colleagues on-boarded year-on-year
Ensuring the proper organizational structure is in place to deliver on the strategic objectives.
Recruitment, development and retention of the human resources of the subsidiary by ensuring that suitable training, coaching, performance management and reward systems are in place for the achievement of the strategic plan.
Proposing changes to the compensation plan in order to drive improvement and link reward to achieve targets.
Development and implementation of incentives to drive behavioral changes.
Develop and implement a succession plan for key positions in order to minimize disruption to the organization.
Providing effective leadership to subordinate staff and ensuring compliance with company policies and procedures.
Design, develop and implement the Rentokil-Initial service delivery model within the business using a clearly defined protocol and KPI's for service delivery

Lead operational efficiency initiatives that improve costs, processes and systems
Ensure all contractual obligations to clients are met or exceeded in line with established service delivery levels
Improve business productivity in line with budget plan, using strategic work allocation and productivity methodologies
Build and enhance customer relationships and retention through scheduled visits
Lead improvement on sales and revenue growth, profit, net gain, terminations and cash (DSO and debt)
Set and achieve business targets in accordance with overall business strategy and create an environment which supports the achievement of business objectives
Conduct scheduled business reviews - sales and service performance, cost control, customer satisfaction
Work collaboratively with finance function to ensure accurate preparation of budgets within agreed timelines

Post graduate qualifications
Bachelors Degree in Business Management or similar
At least 7-10 years’ work experience in senior managerial role supporting at the Executive level with progressive experience as a senior manager in a B2B environment
Proven track record in a sales/service delivery environment
Business and commercial acumen

Rentokil Initial · Willemstad, Curaçao · Full-time · Posted 2026-09-09

Final responsibility for the whole country's business results.
Promote company values and make sure values are lived in the organisation.
Responsible for and focuses on growing strategic business areas with a view to maximise profit.
Leads the management team through providing effective leadership to support the team in achieving P&L targets and results.
Responsible for the change management process.
Ultimately responsible for compliance H & SE, quality and environment policies.
Strategic

Establish and implement a sustainable workforce planning strategy which supports succession management strategy using Rentokil's Management Development Programme
Ensure the highest standards in the execution of business instructions with regard to health and safety of colleagues, customers, site contractors, the public and the environment
Drive employee engagement and enablement agenda throughout the region through year-on-year improvement in employee survey scores
Ensuring that the performance management system is tightly linked to incentives and compensation.
Ensuring that HR and IR issues are properly handled in accordance with country legislation.
Service Accountability
Profit/Cost/Sales/Process Accountability

Implement Field Sales Model and performance programme, recruitment, competency and retention model
Willing to perform any other reasonable duties that may arise in the delivery of business strategy and objectives

Must speak Dutch and or Papiamento

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/6E6EAC8DA1/apply)