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Service Planning Manager

Universal Business Team

Responsibilities

  • With significant growth planned, this role offers the opportunity to shape processes, improve service delivery and develop into a wider leadership position over time.
  • As Service Planning Manager, you will take ownership of the maintenance planning function, ensuring engineers, resources and customer commitments are coordinated effectively.
  • Planning and scheduling annual maintenance programmes across 450+ customer sites
  • Coordinating engineer workloads, travel and site visits
  • Managing reactive maintenance and emergency call-outs
  • Owning and developing the service scheduling system
  • Leading weekly planning meetings with field engineers
  • Monitoring service tickets and ensuring timely resolution
  • Managing customer communication and maintenance reporting

Coordinating installation handovers and follow-up inspections

  • Working closely with purchasing and operations teams to maintain stock levels
  • Supporting holiday planning and resource allocation across the engineering team
  • Driving a proactive approach to service delivery and maintenance planning
  • Service Planning Manager
  • Senior Service Planner
  • Maintenance Planner
  • Engineering Scheduler
  • Logistics Coordinator
  • Operations Planner

Preferred

  • Experience within engineering, maintenance, utilities, facilities management, logistics or field service environments would be highly advantageous.

Service Planning Manager

  • Universal Business Team · Chesterfield, United Kingdom · Full-time · Posted 2026-10-02
  • Salary: GBP 45,000–55,000

Description

  • Chesterfield | £45,000 - £55,000 + Bonus + Benefits
  • Hours: Monday to Friday, 8:00am - 4:30pm

Benefits

  • £45,000 - £55,000 basic salary
  • Bonus scheme
  • 25 days holiday plus bank holidays
  • Lunch provided daily
  • Free onsite parking
  • Company laptop and phone
  • Genuine progression opportunity into a leadership role

The Opportunity

Are you an experienced planner, scheduler or service coordinator looking for an opportunity to take ownership of a growing national service function?

We're supporting an ambitious and growing business in the search for a Service Planning Manager to lead the planning and coordination of maintenance activities across a nationwide customer base.

This is far more than a scheduling role. You'll become the central point of contact for engineers, customers and internal stakeholders, ensuring maintenance programmes are delivered efficiently, emergency call-outs are managed effectively and service standards remain exceptionally high.

About You

We're keen to speak with candidates who have experience in planning, scheduling or coordinating field-based teams.

You may currently be working as a

  • Field Service Coordinator
  • Service Delivery Coordinator

You'll ideally possess

  • Proven experience in a planning, scheduling or coordination role
  • Experience supporting field-based engineers or service teams
  • Strong organisational and prioritisation skills
  • Excellent stakeholder and customer management abilities

Confidence using scheduling, ERP or service management systems

  • A proactive approach with a strong focus on continuous improvement
  • High attention to detail and strong administrative skills

Why Apply?

This is a unique opportunity to join a growing business where you can genuinely make an impact. You'll have the autonomy to improve systems and processes, influence the future direction of the service function and play a key role in supporting ambitious growth plans.

If you're a highly organised planning professional who enjoys coordinating people, improving processes and delivering exceptional service, we'd love to hear from you.

IND25

Apply

[Apply at Universal Business Team](https://apply.workable.com/ubteam/j/C0B670210C/apply)