Director, Subscription and Loyalty

Responsibilities

• Set the long-term strategic vision for subscription as a growth pillar, and translate it into a set of key short-, mid-, and long-term initiatives for the business and the product teams, endorsed by senior leadership.
• Build, lead, and develop a high-performing multi-layered team, including managers, hiring and mentoring the next generation of leaders.
• Define and execute market-specific and cross-regional growth strategies, arbitrating trade-offs and priorities across markets at scale.
• Own the evolution of the subscription value proposition end-to-end, from customer insight through to product, pricing, and commercial strategy.
• Act as the senior partner to Product, Pricing, Commercial, Marketing, Quick Commerce, and local leadership teams, representing subscription in cross-functional and executive forums.
• Establish success metrics and governance, and present performance and strategic recommendations directly to senior leadership and executive stakeholders.

Requirements

• Proven experience building and leading multi-layered teams (including leading managers), with a track record of developing talent and shaping team structure as the business scales.
• Outstanding executive communication and stakeholder management skills, with demonstrated success influencing C-suite and senior regional leadership through structured, data-driven narratives.

Your mission

• Own subscription performance end-to-end across markets: you own the subscription program’s P&L: subscriber growth, retention, program topline, and profitability.
• Identify, test, and scale the highest-impact growth initiatives through rigorous analysis, experimentation, and structured decision-making.

Experience

10+ years in top-tier management consulting, strategy, high-growth technology, investment banking, private equity, or FMCG, with a substantial track record in subscriptions, loyalty, membership, or consumer growth businesses.

Problem Solving

Exceptional first-principles thinker, able to structure and resolve highly ambiguous, high-stakes business problems with minimal guidance.

Analytics

Deep commercial and analytical fluency: extensive experience owning P&Ls, driving ROI-based investment decisions, and making complex economic trade-offs at scale; advanced Excel/Google Sheets required, SQL strongly preferred.

Ownership

Strong bias for action and full accountability for outcomes, with the ability to operate seamlessly from board-level strategy through to hands-on execution.

Operating Style

Thrives in a fast-paced, international, matrixed environment; comfortable setting direction amid ambiguity rather than simply operating within an existing framework.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected]. Severely disabled applicants with equal qualifications will be given preferential consideration. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.