Partner with Commercial and Retail Partner teams to strengthen relationships with key accounts, support business expansion, resolve escalations, and ensure operational readiness for new launches and growth opportunities.
Analyze operational and business performance, identify trends and opportunities, and translate insights into action plans that improve efficiency, quality, and profitability.
Lead workforce planning, capacity planning, and resource optimization to ensure the organization is prepared to meet current and future business demand.
Drive continuous improvement initiatives by redesigning operational processes, introducing best practices, and leveraging data to improve service quality and operational excellence.
Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training, Product, and Commercial teams to deliver seamless execution and achieve company objectives.
Requirements
Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.
Proven experience managing managers or multi-site operations.
Strong analytical skills with the ability to translate data into business decisions.
Excellent stakeholder management and communication skills.
