Customer Service Representative - Export

Responsibilities

• Ensure smooth and timely freight process flow Prepare various documents for international transportation Coordinate and negotiate rates with our contracted vendors in procuring space and services Ensure accurate and timely client and vendor billing Ensure accurate and timely data entry into our operating system Interact with our customers in arranging their international export shipments, meeting customer service standards Meet compliance at all times to regulations.
• This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements Understand department process flow, constantly looking for areas of improved efficiency Ensure all customers standard operating procedures are followed and SOPs remain updated Work with the team on meeting KPI standards, as per the company's procedures Monitor shipment reports to ensure total customer satisfaction Overseas communication Culture: Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!