Inside Sales Representative (Call Center)

Responsibilities

• Manage a high volume of inbound and outbound calls and chats to ensure an outstanding patient experience.
• Provide insight on process improvements, script adjustments, system enhancements and best practice development.
• Passionate about helping people through chiropractic care.

Requirements

• Excellent verbal and written communication skills, with the ability to call, connect and interact with potential patients.
• High school diploma or GED equivalent.

Preferred

• Qualifications Previous experience in inside sales, call center or other related sales experience.
• Experience with CRM software such as Salesforce or Microsoft Dynamics.
• Associates or bachelor’s degree; or equivalent combination of education and experience.
• Healthcare industry experience.

Essential

Functions and Responsibilities Act as an integral member of the inside sales team responsible for converting patient leads into patient appointments utilizing phone, chat, email, and text communication channels. Accountable for meeting and surpassing daily, weekly, and monthly “appointment kept” and conversion targets. Utilize sales skillsets including service knowledge, rapport building, active listening, communication, qualification questioning, objection prevention and handling and closing. Promote Chiro One services and benefits of care including competitive differentiators regarding our high-quality care model.

Continuously take part in sales and technology training to improve selling techniques and learn how new software enhancements can improve the patient journey.

Benefits Compensation Perks

Bonus Potential Bi -Weekly pay cycle. 401(k) Retirement Savings Program with employer discretionary matching.

Health & Wellness Perks

Medical, dental, and vision insurance. Life and disability insurance options.

Work-Life Balance

Paid time off (holidays, vacation, sick days).

Schedule

Monday-Thursday, 8am-630pm OR Monday-Thursday, 7:30am-4:30pm and Friday 10am-4pm

Minimum Qualifications

Experience successfully meeting and surpassing sales goals.

Highly motivated and goal oriented. Detail-oriented and process driven. Proficient in Microsoft Office (Excel, Word, and PowerPoint). Ability to adapt to a fast-paced, high-growth business while managing multiple priorities.

Bi-Lingual (Spanish) Job Competencies

An ambitious "hunter" mentality, high energy, strong work ethic and positive attitude. Persuasive and goal oriented. Diligent and persistent. Ability to work independently. Energetic, outgoing, and friendly demeanor. High attention to detail to ensure workload is managed and executed according to standard procedures.

#ZR Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names o f Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. Our vision is to inspire and empower people in our communities to heal, live and function better.