Technical Support Engineer / IASM

Job Summary: The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities. Key Responsibilities:

• Provide technical support via calls, email, and ticketing systems
• Communicate effectively with customers and resolve issues
• Analyze and troubleshoot application, database, and infrastructure issues
• Execute SQL queries and scripts for data analysis
• Use SQL Profiler to diagnose performance issues
• Handle database scripts and index-related troubleshooting
• Troubleshoot Windows OS issues including third-party driver problems
• Analyze logs using Event Viewer
• Manage Windows services using services.msc
• Understand server concepts and types of servers
• Create and manage Active Directory accounts
• Perform password resets and account unlocks
• Document issues and resolutions

Required Skills & Qualifications: • 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls

Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.

At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!